Due to logistical reasons, we are temporarily not providing order services to the following countries and regions:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway,Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe,Some regions in the United States(including Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, and military bases like APO, FPO, and DPO).

Orders are typically processed within 2–4 business days after they are placed. Once shipped, you will receive a shipping confirmation email with your tracking number. Please note that orders are not shipped on weekends or holidays, and pre-sale items may have different delivery timelines.

You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, in its original condition and packaging, with tags and proof of purchase. Contact support@aecooly.com first for return authorization and instructions; items returned without prior approval will not be accepted. For non-defective returns, original shipping, handling, and return shipping costs may be the customer’s responsibility. Please contact us promptly if an item is damaged, defective, or incorrect.

After an order is successfully placed, Aecooly will confirm it by email within 48 hours. Processing typically takes 2–4 business days, followed by 7–12 business days in transit, depending on the product and delivery location. Pre-sale items are excluded. Once your order ships, you will receive a shipping confirmation email with a tracking number; tracking usually becomes active within 2–3 days.

Select your preferred product on the Aecooly website, add it to your cart, and proceed to checkout. Please provide complete and accurate shipping, billing, and contact information before completing payment. Product availability, prices, quantities, and eligible locations may change or be limited.

After you successfully place an order, Aecooly will send an order-confirmation email within 48 hours with your order details. Once the order ships, you will receive a separate shipment-confirmation email with tracking information.

Please contact support@aecooly.com as soon as possible. Aecooly will try to accommodate changes before shipment confirmation, but changes cannot be guaranteed and may delay delivery. Changes are generally not available for shipped or special orders. Aecooly cannot replace or refund orders lost because an incorrect address was provided or a package was not collected in time.

Please contact support@aecooly.com as soon as possible. The order changes should be requested before shipment confirmation and will be handled where possible. Please ensure that your billing and contact information is accurate when placing your order.

The best fan depends on how and where you plan to use it. Choose a handheld fan for daily carry, commuting, travel, and outdoor activities; a table fan for steady airflow at a desk, bedside table, or workspace; and a waist or neck fan for hands-free cooling while walking, hiking, working outdoors, or exercising.

Yes, we offer gift cards. For available denominations, purchasing options, and any additional details, please contact our support team at support@aecooly.com.

Table fans are designed for stable airflow in fixed spaces such as desks, dorm rooms, and bedside tables. Handheld fans are compact and portable for travel and outdoor use, and many can also be placed on a desk. Waist and neck fans are designed for hands-free cooling while you are moving.

Battery life depends on the model and speed setting. AirGimbal offers up to 15 hours of use at low speed, while Cold Air Ultra offers up to 10 hours at low speed. Higher speeds may reduce operating time.

Products purchased from aecooly.com within eligible regions are generally covered by a 12-month warranty from the purchase date, unless a specific product manual states otherwise. The warranty does not cover unauthorized purchases, second-hand items, improper use, or damage caused by non-approved accessories or external causes.

Available colors, dimensions, weights, battery capacities, and speed levels vary by product. Please compare the specifications and options on each product page before ordering.